Return Policy

At Affordable Keys Supply, we want every order to meet your expectations. If you receive an incorrect, damaged, defective, or eligible product, our team is available to help with the return process.

Return Eligibility

Items may be eligible for return when:

• The item is unused and in its original condition.
• Original packaging, accessories, and documentation are included when applicable.
• The item is returned within the applicable return period.
• The product has not been cut, programmed, modified, installed, or altered.
• The return meets any product-specific requirements.

Return Period

Return requests should generally be submitted within 30 days of delivery, unless a different return period applies to the product. Returns requested after the applicable period may not be accepted.

Non-Returnable Items

The following products may not be eligible for return:

• Cut or duplicated keys
• Programmed keys or remotes
• Customized or modified products
• Used or installed electronic components
• Special-order products
• Downloadable or digital products
• Products specifically marked as non-returnable

Damaged Or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number and photos when applicable. Our team will review the issue and provide the appropriate next steps.

Defective Products

If a product appears defective, contact us before attempting repairs, modifications, installation, or programming. Depending on the product, manufacturer warranty terms may apply and the item may qualify for replacement, return, repair, or warranty service.

How To Request A Return

To request a return, contact us with your order number, the item you want to return, and the reason for the return. We may request photos or additional product information before approving the request. Once approved, follow the return instructions provided by our team.

Please do not send an item back without receiving return instructions first.

Return Shipping

Customers may be responsible for return shipping when the return is caused by ordering the wrong product, changing their mind, or another non-defective reason.

If Affordable Keys Supply sends an incorrect item or the product arrives damaged or defective, our team will provide specific instructions regarding return shipping.

Refunds

After receiving and inspecting an approved return, we will determine whether it qualifies for a refund. Approved refunds are generally issued to the original payment method. Processing time may vary depending on your payment provider.

Original shipping charges may not be refundable unless the return resulted from an error by Affordable Keys Supply.

Exchanges & Replacements

Eligible products may be exchanged or replaced when appropriate. Replacement availability depends on current inventory. If the original product is unavailable, our team will determine the appropriate resolution.

Product Inspection

Returned products may be inspected before a refund, exchange, or replacement is approved. Products that are used, modified, programmed, cut, installed, damaged, or missing required components may not qualify for a full refund.

Order Cancellation

If you need to cancel an order, contact us as soon as possible. Orders that have already been processed, shipped, cut, programmed, or specially ordered may not be eligible for cancellation.

Manufacturer Warranties

Certain products may be covered by the manufacturer’s warranty instead of the standard return policy. Warranty coverage, exclusions, and claim procedures vary by manufacturer.

Automotive Keys & Electronic Products

Automotive keys, remotes, transponder products, smart keys, chips, programmers, and electronic components may be vehicle-specific and can require programming or configuration.

Before ordering, verify compatibility with your vehicle, equipment, and intended application. Contact our team if you need help confirming compatibility before purchase.

Contact Us About A Return

Have questions about a return, replacement, defective product, or warranty?

Affordable Keys Supply
Phone: +1 (972) 352-7575
Email: info@affordablekeyssupply.com

Our team is happy to help you understand your return options and the next steps.